How can I check my Delivery Status?
You can check your order status here.
Please consider your order delivered on the day you requested if you receive a confirmation. If we have any difficulties with your order, we will contact you by telephone and/or e-mail.
How will I know if my gift/order has been successfully delivered?
All deliveries will be made on the date you request unless we notify you of any complications. Once delivery is completed you will receive a delivery confirmation to your emal or text if requested. Be sure to check your spam/junk folder if you do not see a delivery confirmation in your inbox.
Can I request a specific time for the delivery of my arrangement?
If you are in our local area you wil be offered different rush delivery options based on the time of your order during checkout. We offer our convenient rush service for an additional charge.
On sympathy orders, we check with the funeral home and will change the delivery time and date according to what is requested by the funeral director.
If you are not in our local area you may use the "Special Instructions" box located on the order form to request a particular time of day for your delivery. We cannot guarantee exact times. We do our best with time frames. We will do our best to honor your request; this may result in an additional charge to you to honor the request.
For hospital employee deliveries, do I need a specific location?
Yes, it is best if you provide us with a building name, department, and floor/suite number. Additionally, please provide a cell phone and department phone number. Hospitals are large and often have many buildings. Correct information will ensure your gift is delivered in a timely manner.
What happens to my order when you attempt delivery and the recipient is not at home?
If the recipient is not at their home when a delivery is attempted we take the order to a neighbor. The driver will phone the recipient to let them know a delivery has been left for them (this is why it is important to provide a recipient phone number). We take full responsibility when leaving deliveries.
WKF by policy will not leave an order outside, or on a porch, breezeway, etc. The reason is after years of experience we have found this is almost a guaranteed complaint. If you have requested this we will do it under protest (the customer is always correct) but we must warn you that you then have taken full responsibility for the product and the delivery.
What happens if my delivery is refused by the recipient?
If your delivery is refused the item is available to you to pick up in the store for 24 hours. No refund given.
